The Course
Coaches are guided through the 12 months in stages. Each stage has self-taught e-Learning modules that are followed up with face-to-face sessions and smaller group sessions to enable coaches to connect and cement their learning together. Each stage ends with a 2-day face to face teaching session.
Nicola Platts
Flow Coaching Academy Programme Manager
Introduces the ‘Improving with people first’ course.
Introducing the FCA
From the moment coaches join their first session, they will begin to feel what makes the course special. It’s a meaningful time of connection during which our faculty will help coaches to prepare for the months ahead. We’ll share perspectives on what is quality improvement and measurement for improvement, in order to understand how we work.
Our Approach to Improvement
Our faculty will introduce the FCA Roadmap for Improvement and unique concepts. Coaches will learn about getting started with a Big Room using the Team Coaching Model to create the conditions for success.
Building a Big Room
Creating a compelling shared vision and discussing ways to include patient stories and experiences is about moving to action and setting up a Big Room. Learning in more detail the elements of the FCA Roadmap for Improvement is a time to invest in creating solid foundations as the Big Room will continue after the course has been completed.
Practice, Test and Learn
There will be an application of learning so far with a Quality is Personal project. Coaches can expect to gain confidence in using data and evidence, linking improvement theme to aims, being experimental. They will learn about and practise coaching techniques needed as the Big Room goes live.
Action Learning Together
Our faculty helps to harness the collective brilliance of the group as the coaching pair reflect on their experiences of coaching a Big Room and learn form other experienced coaches. We’ll introduce more useful tools to aid the work being done in the Big Rooms.
Coaching Focus & Development
The FCA way is underpinned by human connection. In this phase of the course coaches get to reflect on their coaching development needs and coaching roadblocks experienced. The faculty and peers will guide and support coaches as they learn more around system dynamic.
Show & Tell
The coaches will be sharing Big Room stories and coaching each other to overcome roadblocks. It’s an opportunity to celebrate, seek support and guidance as well as learning more concepts to support confidence growth in coaching the Big Room.
Graduation, Reflection & Sustainability
The journey on the FCA comes to an end in this phase and we invite coaches to reflect on the last 12 months and celebrate their achievements. The FCA faculty support development plans to sustain the Big Room and personal coaching development for the long term.
Find out more about the FCA methodology
If you are interested in training as a Flow Coach then find out how in our contact section.