During stage 4 of the course, Flow Coaches are introduced to Arts and Pearls, adapted from The American Academy of Communication in Healthcare. Its a tool to help coaches developing their skills in coaching conversations.

Read this article that explains the difference between Buy-in and Ownership. This is an important concept to support Flow Coaches when establishing their Big Room.

Stage 6 of the course focuses on how our Flow Coaches are developing, this is a template of a development plan.

Pivot tables are a useful way of synthesising data. Here is some information on creating and using Pivot Tables.

To help with understanding a Driver Diagram, take a look at these examples.

Find out what it takes to become a successful Flow Coach.

A resource for Flow Coaches to use throughout their 12 month journey on the course.

An exercise to help Flow Coaches deal with resistance and develop their coaching skills.

A step-by-step guide to help you create Statistical Process Control (SPC) Charts.

A well known exercise in the Quality Improvement community and not a concept developed by the FCA. These are instructions to use the online tool to help Flow Coaches appreciate improvement in practise.

Explore change concepts in stage 3 of our course Building a Big Room, use this handout to support you.

When Flow Coaches join our course they complete this template about their hopes and fears for the course and the experience ahead of them.

Used by Flow Coaches to track their progress towards building their coaching skills taught on the course.

To help Flow Coaches develop coaching skills here are some reframing cards to practice reframing.

In stage 4 of the course our coaches put improvement into practise and start to learn how to coach others in improvement. These coaching cards are used as part of an interactive exercise to help coaches to develop their skills in different situations.

Get some practical coaching skills that help Big Rooms focus on their goals and less on the problems.