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In this article we will summarise the key components of the NHS England initiative, NHS IMPACT, and how it relates to the work of the FCA

A guide developed to support FCA’s to embed the FCA way in their organisations.

We are excited to welcome another cohort of coaches from Barnet, Enfield and Haringey Mental Health NHS Trust and joining them are their strategic alliance partners Camden and Islington Mental Health Trust.

Watch our FCA Connect Event which saw flow coaches come from all areas across the UK and Ireland to reconnect and get involved in all things FCA.

The session slides for day 1 and day 2 of the Improvement in Practice Seminar.

Flow coach Susana Pereira discusses the Flow Coaching Academy and where the methodology works.

Flow coach Susan Bishop talks about the benefits they have seen from being part of the Flow Coaching Academy.

Ailsa Brotherton talks about how the Flow Coaching Academy has facilitated cross-organisational engagement in improvement.

Flow coach Arnab Bhowmick talks about the benefits of the programme and the improvements they have made in short periods of time.

The Access & Flow Big Room is concerned with the service users’ journey through acute care and the significant imbalance between demand and capacity