Improving Flow Along Care Pathways (The Learning Report)
The report highlights the crucial role that good flow plays in improving patients experiences, reducing delays and interruptions to care.
This learning report is based on the formative FCA evaluation completed in 2019 by RAND Europe and interviews with FCA programme leads during the COVID-19 pandemic. It focuses on how the programme has been planned, designed and implemented.
The report also explores flow coaching academies in more detail, how coaches are selected and trained and how care pathways are chosen. It shows the FCA method offers a practical way for health care staff to learn how to improve flow, with insights from participants and examples of impact.
