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30 min
FCA Course Workbook – including notes
A resource for Flow Coaches to use throughout their 12 month journey on the course.
FCA Methodology (Our Approach)
3 min
Effective Meeting Skills
Effective meeting skills help organise and make a meeting more inclusive, collaborative and efficient.
FCA Methodology (Our Approach)
3 min
The Ladder of Inference
Watch our video on ‘The Ladder of Inference’ to better understand how assumptions made by ourselves and others can affect relationships in the workplace.
Coaching Skills
3 min
How to Produce a Statistical Process Control (SPC) Chart
A step-by-step guide to help you create Statistical Process Control (SPC) Charts.
Data Skills
30 min
Subgroup 5: Statistical Process Control Charts
The session slides for SG5: Statistical Process Control Charts.
Data Skills
3 min
Understanding Time Series Data & Run Charts
A guide to help you interpret understand the data you can gather from your Run Charts.
Data Skills
25 min
Subgroup 4: Variation & Run Charts
The session slides for SG4: Variation & Run Charts.
Data Skills
30 min
Subgroup 3: Quality is Personal
The session slides for SG3: Quality is Personal.
Coaching Point of View
30 min
Subgroup 2: Building a Big Room
The session slides for DG2: Building a Big Room.
FCA Methodology (Our Approach)
5 min
Discover. Decide. Plan. Reflect. A case study from the FCA Yorkshire Colorectal Big Room.
This case study from the FCA Yorkshire Colorectal Big Room looks at the improvements made to the Colorectal Cancer pathway in Sheffield as a result of the FCA Big Room process.
Patient Flow & Pathway Improvement
3 min
A case study from the FCA Bath Frailty Big Room: Improving Frailty Flow.
This case study looks at how improvements were made to ensure patients had the shortest possible length of stay on the pathway.
Patient Flow & Pathway Improvement
5 min
Virtual Clinics for Gestational Diabetes. A case study from the Gestational Diabetes Big Room from FCA Northern Ireland
Take a look at how FCA Northern Ireland’s Gestational Diabetes Big Room aimed to reduce the frequency of appointments/multiple visits, long waiting times and flow of clinic visits from one professional to the next on their pathway.
Healthcare Service Design