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15 min
e-Learning: Benchmarking
By completing this e-Learning module you will be able able to explain the concept of benchmarking. Identify how you can help teams frame a range of possible measures around a theme/global aim using the value compass. Develop a value compass.
Improvement Tools
15 min
e-Learning: System Dynamics Measures
In this e-Learning Module you will learn how to describe the concepts of system dynamics, differentiate between the different system measures and apply the learning in a real life context.
Improvement Tools
15 min
e-Learning: Reducing Queues and Waiting
In this e-Learning Module you will gain an understanding or ‘Little’s Law’ be able to explain Erlang’s rule of thumb and how it might apply in healthcare.
Improvement Tools
15 min
e-Learning: Improving System Flow
By completing this e-Learning Module you will be able to explain Takt Time and know how you can use this concept in your pathway redesign work.
Improvement Tools
15 min
e-Learning: The Theory of Constraints
By completing this e-Learning Module you will understand the Theory of Constraints, a thinking tool for improvement. Identify and apply the theory to eliminate constraints and produce your own example.
FCA Methodology (Our Approach)
60 min
Improvement in Practise Seminar
The session slides for day 1 and day 2 of the Improvement in Practice Seminar.
Coaching Skills
15 min
Improving communication: The Ladder of Inference
The ladder of inference is a useful tool to help check assumptions made by ourselves and others. This powerful frame helps you to improve your communication.
Coaching Skills
1 min
What benefits have you seen from being part of the Flow Coaching Academy?
Flow coach Penny Neild talks about the Flow Coaching Academy and the benefits the programme has had.
Coaching Point of View
5 min
Effective virtual meeting skills
In this time of virtually connecting with our teams or Big Rooms it is more important than ever to remember to use effective meeting skills.
Coaching Skills
1 min
How has the Flow Coaching Academy facilitated cross-organisational engagement in improvement?
Ailsa Brotherton talks about how the Flow Coaching Academy has facilitated cross-organisational engagement in improvement.
Coaching Point of View
